Glass Cleaning Pros Privacy Policy

Last Updated: October 2025

  1. Introduction and Scope

Glass Cleaning Pros ("we," "us," "our") respects the privacy of our customers ("you"). This Privacy Policy describes the types of information we collect, how we use it, and the steps we take to protect it. This policy applies to information collected via our website, our AI-powered estimation tools, telephone communications, and our mobile messaging program.

  1. Information Collection

We collect information that you voluntarily provide to us, including:

• Personal Identifiers: Name, address, email address, and mobile phone number. • Service Data: Details regarding your property, window counts, and service preferences provided through our intake forms or AI chatbots. • Automated Data: Device information, IP addresses, and browser characteristics collected via cookies and similar technologies.

  1. How We Use Your Information

We utilize your data for the following business purposes:

• Service Delivery: To provide estimates, schedule appointments, and perform window cleaning services. • Communication: To send appointment reminders, "on the way" notifications, and invoices. • AI Processing: To generate real-time pricing estimates and answer customer service inquiries via our automated systems. • Legal Compliance: To comply with applicable laws and protect our legal rights.

  1. SMS/MMS Mobile Messaging Policy (A2P 10DLC Compliance)

By consenting to our messaging program, you agree to the following terms:

• Program Description: We send text messages regarding service scheduling, appointment reminders, invoices, and occasional promotional offers related to our services. • Consent: You provide consent by checking the designated box on our web forms or by initiating a text message inquiry. Consent is not a condition of purchase. • Fees: Message and data rates may apply. • Frequency: Message frequency varies based on your interaction with our service. • Opt-Out: You may opt out of receiving messages at any time by replying with the keyword STOP, CANCEL, QUIT, UNSUBSCRIBE, or REVOKE. We will send a final confirmation message to verify the opt-out. • Help: For assistance, reply HELP or contact us at [contact info]. • Carrier Liability: Mobile carriers are not liable for delayed or undelivered messages.

  1. Disclosure of Information (Strict No-Sharing Policy)

We value your privacy and adhere to strict data sharing standards.

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business (e.g., CRM platforms, credit card processors, AI technology providers, and routing software). These providers are contractually obligated to keep your information confidential and are prohibited from using it for their own independent marketing purposes. • Legal Requirements: We may disclose information if required by law or in response to valid public authority requests.

CRITICAL NOTICE REGARDING MOBILE DATA:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

  1. Artificial Intelligence and Third-Party Processing

We utilize third-party Artificial Intelligence (AI) tools to assist in providing estimates and customer support. Information you enter into our chat interfaces, including property details, is transmitted to these third-party providers for processing. We have implemented agreements with these providers to ensure your data is used solely for the provision of our services and is not used to train public AI models.

  1. Data Security and Retention

We implement industry-standard security measures to protect your data. We retain SMS consent data and message logs for a period of [specify period] to demonstrate compliance with legal requirements, after which it is securely deleted or anonymized.

  1. Your Privacy Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at [Contact Info].